10-Days Free Return/Exchange

Email Us: info@crocodilesrilanka.com | Contact Us: 0701 423 223 | Monday to Friday 8:30am - 5:30pm

3-5 Days Islandwide Delivery

Terms and Conditions


What payment methods do you accept?

How do I pay for my COD order?

What happens if my debit/credit card has been compromised while making a payment online?

Is it safe to shop online using my Debit card or Credit Card?

Is there a charge for Cash on Delivery purchases?

Is there a purchase limit for a Cash On Delivery purchase?

How can I pay if COD option is not available on my address?

In case I cancel or return some items/complete order, how will refund be done?


What is crocodilesrilanka.com’s shipping policy?

Are there any shipping charges?

Will I get a call before delivery is attempted?

Will I get a call before delivery is attempted?

I was not home when the courier person tried to deliver the order. How can I get my order now?

Which courier company will deliver my order? Can I choose my preferred courier company?

I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?

The delivery time committed for my order is over now. What do I do?

Can I expect delivery on all days of the week?

I am going out of town. Can you expedite my delivery?


How do I return a product?

I was charged handling fee for my order. If I return my order, will I get back the handling charge along with my refund?

Can I change the mode of refund after raising a refund request?

Where do I self ship my returns?

What is crocodilesrilanka.com’s Return/ Exchange policy?

Can I return a part of my order?

How long will the return process take?

How will I receive my Refund?

How long will the refund process take?

When I return my order, will I get refund for COD charges as well?

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