We have various payment options to give you a delightful shopping experience. These are -

1. Credit Card
2. Debit Card
3. Cash on Delivery

You can pay for Cash on Delivery orders by cash or by Credit/Debit card if the delivery person is carrying ‘card swipe POS machine’.

We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.

We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.

Be assured, it is completely safe to use your bank debit/credit card on our website

We charge a nominal convenience charge of Rs 50.00 on Cash on Delivery purchases. The amount is stated while placing the order and can also be viewed in all order related emails. This charge shall not be levied if the purchase is made via any prepaid mode such as Debit/Credit card.

Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000.00, beyond which purchases can only be made using Debit card or Credit card.

To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable serviceability issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!

Please keep in mind that we also restrict COD facility for certain customers, based on some repeated contingencies. For further information, please refer to our Terms and Conditions.

Our refund process remains the same. Refunds will always be returned to the source credit card. In case of partial refund, the refund will be on the basis of item value.

The shipping and handling charge will be clearly mentioned on the checkout page before you make a payment and it is also printed on the shipping label that comes along with the package.

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.

The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

P.S- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancel. Refund, if applicable will then be initiated within 4-5 business days.

To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.

A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

We suggest you to please call our customer care representative or write to us on info@crocodilesrilanka.com and we will contact you with a possible solution at the earliest.

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national holidays.

Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in Sri Lanka, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

If you return an order delivered to you, handling charges will not be refunded.

No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained

Will I get complete refund against my order?

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by us.

However convenience charges are non-refundable and hence shall not be refunded.

In case of cancellation, Handling/Convenience Charges are refundable if the order is not shipped

In case of return, Handling/Convenience Charges are not refundable.

In the return cause customer error then you have to self ship the product(s), please send the product(s) to the address given below -

crocodilesrilanka.com

Crocodile Flagship Store - Colombo 03

345, R. A. De Mel Mawatha, Colombo 03.

crocodilesrilanka.com offers a '10 DAYS FREE RETURN / EXCHANGE SERVICE'. The policy allows customers to raise the return/exchange request of a product within 10 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. Our exchange service is absolutely free.

CHECKLIST

1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
2. Please note that any product along with a free gift/ combo must be returned in its entirety.
   
   

WE DO NOT ACCEPT RETURN/EXCHANGE FOR:

1. Inner wear & Socks
2. Bundled items exchange

Please note:

For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

We make every effort to simplify the return process.

• Once your return request has been placed, our field executive will visit your premises for pickup of the return item(s) within 5 days.
• Refund will be initiated within 48 hours after the item is received at our warehouse and quality check is done; takes usually 7 days.
• The mode of refund would be the same as chosen by you to while placing the return request.

The mode of refund may depend on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding.

Credit/Debit Card Order

• Refund back to Credit Card/ Bank Account - Payment Gateway Mode
• Time required for refund via Payment Gateway: 7 business days

COD Order

Customer can provide bank account details to get the refund

Time required for refund via bank transfer: 4 business days

Refunds are initiated within 2 business days of Product Inspection. The receipt of the refund would solely depend on the mode of payment as chosen by you.

With respect to the transfers made by Debit card and Credit card, the time taken for the refund finally depends on the designated bank in charge. If it were in our hands, we would have expedited the same, but unfortunately, we can't help but take a backseat.

The nominal amount of COD charge (as mentioned in the invoice) shall not be refunded. It is a non-refundable convenience fee.